How do I get started?
Before you can submit a referral or redeem a reward, you must enroll in the Frontier Customer Referral Program.
Who is eligible to participate in the program?
Effective September 12, 2026, new referrers must be existing Frontier Residential Broadband customers and provide a valid Frontier Billing Telephone Number (BTN) associated with their eligible Frontier account during enrollment.
Participants who successfully enrolled before September 12, 2026, may continue to participate and are not required to re-enroll solely because of the new BTN requirement.
Can I refer myself?
No. Self-referrals are not eligible for rewards.
What qualifies as a valid referral?
To qualify:
- The referred customer must be a new Frontier Residential Broadband customer.
- The referral must be submitted before the customer places their order.
- Existing Frontier Residential Broadband customers are not eligible to be referred customers.
How do I submit a referral?
You can submit referrals in two ways:
- Share your unique referral link with friends and family so they can place their order online.
- Submit a referral manually through your account.
I just submitted a referral. What happens next?
After successfully submitting a referral, it will go through the following statuses:
- Pending – The referral has been submitted and is awaiting qualification, installation completion, and/or the required 45-day service period.
- Approved – The referred customer has successfully completed the required 45-day qualification period and the earned reward is available for redemption.
- Declined – The referral did not satisfy one or more program eligibility or qualification requirements, or the associated reward has expired and is no longer eligible for redemption.
When will I receive my reward?
Once the referred customer:
- Successfully installs qualifying Frontier service, and
- Maintains active service for 45 days,
the reward will become available for redemption on your account.
You will also receive an email notification once your reward is available.
My referral was approved. How do I redeem my reward?
To redeem your available reward:
- Log in to your account.
- Select Redeem from the website menu.
- Enter the number of referrals you would like to redeem.
- Provide the email address where you would like the reward sent.
- Click Submit.
Once completed, you will receive an email with instructions for accessing your virtual prepaid Mastercard through MyPrepaid Center.
Please allow 1–2 business days for processing and remember to check your junk/spam folder.
How long do I have to redeem my reward?
Rewards must be redeemed within 120 days of issuance. After 120 days, the reward will expire and will no longer be available for redemption.
How long is my virtual prepaid Mastercard valid?
Once redeemed, your virtual prepaid Mastercard is valid for 120 days. Any remaining funds will be forfeited after the expiration date.
I redeemed my reward. Where is my virtual prepaid Mastercard?
After successfully redeeming your reward, you will receive an email with instructions for accessing your virtual prepaid Mastercard through MyPrepaid Center.
Please allow 1–2 business days for processing and check your junk/spam folder before contacting support.
If you still cannot locate your reward email, please contact the Frontier Customer Referral Support Team through our contact form.
I am unable to make purchases with my virtual prepaid Mastercard.
All virtual prepaid Mastercards are managed through MyPrepaid Center.
If you have not yet set your PIN, please click the green key icon that says Set/Reset PIN. Once complete, you can add the virtual card to your Apple or Google Wallet and use with ease.
For further assistance with card usage or purchase issues, please contact MyPrepaid Center directly at 1-888-371-2109.
Why do I need to provide my Social Security Number (SSN)?
If your total referral earnings exceed $1,999 USD, you will be required to provide your SSN for IRS tax reporting purposes. Your SSN can be securely submitted through the My Profile page of your account.
The person I referred has not redeemed/received their award.
Before the person you referred can redeem/receive a reward, they will need to Enroll in the Frontier Customer Referral Program.
After completing the enrollment form, they will receive an email confirmation prompting them to create a password for their account.
Once their account password is set, they can log in to their account at any time and redeem any available awards.
I need more assistance.
For additional support, please contact the Frontier Customer Referral Support Team through our contact form.